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Improve your broadband speed

Our support team are always on hand to help with speed related issues, but it is helpful to know how broadband works and the factors that can impact your speed.

Broadband speeds explained

Put simply, broadband speed outlines how fast data can come (download) and go (upload) through your connection. 

Broadband is an asymmetrical service, which means it always has a higher download speed than upload speed. That’s because most users are data consumers, streaming video, browsing the internet, or downloading files. Dedicated connectivity such as EoFTTC, EFM, GPON and Ethernet/Leased Lines provide the same speeds both up and down (symmetrical bandwidth) and are more suitable for businesses which upload or back-up data to off-site locations.

How are broadband speeds measured?

Broadband speed is measured in megabits per second (Mbps), and the higher the number of megabits you are able to download per second, the faster the connection.  For example, an ADSL2+ Broadband at 16Mbps can download an HD movie in 12 minutes, with Fibre Broadband at 50Mbps you could download the same film in 1 minute 52 seconds. 


Each broadband package will advertise an 'up to' speed, but it’s important to note that this is the maximum speed available .  The speed that you receive at your premises will always be determined by your distance from the local exchange and the quality of the telephone line to your premises.  We can check the predicted broadband speed available at your location and advise.  The speed of dedicated connectivity such as EoFTTC, EFM, GPON and Ethernet/Leased Lines is not location dependent.


All broadband services are bandwidth contended. This means that the bandwidth or 'pipe' your data is carried across is shared by other users.  Sharing bandwidth makes broadband a cost-effective service, but it could impact your speed during peak usage times.  Business grade broadband services are less likely to be affected by contention, but if you experience drops in speed at the same time each day when the network is busy call our support team for advice.  NTE also have a range of uncontended products such as EoFTTC, EFM, GPON and Ethernet/Leased Lines, which provide a guaranteed bandwidth for business-critical applications. 


It is important to match your choice of connectivity to your usage. For instance, bandwidth hungry applications like streaming, back-ups, CCTV and software updates can run in the background and impact the speed of your connection. You may want to consider a separate or higher capacity connection for these services. This is where our team come into their own, we take time to understand your requirements and match your usage to the services available in your area, guiding you to the right products for your business.

Customer equipment and wiring

Our support team will talk you through testing your broadband speed correctly, removing any potential issues that could be caused by your on-premise equipment or wiring. This will help us to correctly diagnose your speed issues and suggest remedies.

Stabilising your product

It can take up to ten days for speed to stabilise on a new broadband connection. If your service still isn't performing as expected or you experience a prolonged drop in speed or connection just call our support team. They will help to diagnose any problems and provide you with a swift solution to your issue.

Contact our support team for more information and advice.

Simplifying connectivity

Download our handy guide to the connectivity market.