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Improving communications for the Carers Trust

NTE are delighted to support Carers Trust in delivering the latest mobile technology to their Gateshead office.

Carers Trust approached NTE with the need for updated mobile devices and affordable monthly plans. Working with NTE, the Trust were able to understand how mobile technology could enable staff and support their work in the local community.

About Carers Trust

Carers Trust is an independent charity working to improve the life of unpaid carers through the provision of a wide range of holistic services, including outreach support and respite care facilities to enable carers to maintain their caring role and sustain their own well-being.

Since relocating to the west of Gateshead, The Old School Care Centre has grown into a unique community resource delivering a wide range of services for all age groups and disabilities both in the community and via an extended care centre environment. 

A fully managed service

Carers Trust highlighted their need for a trusted partner to deliver mobile technology to staff working in the community, while at the same time providing assurance that mobile devices were monitored and managed. 

NTE designed a managed mobile services package which provided staff with continuous access to a mobile specialist to discuss any technical and hardware issues.  The NTE support team constantly monitor mobile usage to alert the Carer’s Trust to any issues that might need addressing.  Changes to tariffs and usage can be made via the 24/7 ticketing system, allowing Carer’s Trust, with NTE’s guidance, to continually tailor their mobile usage to meet their exact needs.

Flexible tariff and contract options

Through its established partnerships with O2, EE and Vodafone, NTE were able to provide Carers Trust, with competitive monthly pricing and flexible contract lengths appropriate to their business requirements.

“Providing the support, we need”

Pauline Steele, Chief Executive at Carers Trust, said “NTE has provided our staff with both, the tools and the necessary skills needed for staff to utilise improved technology to communicate with one another. The whole process has been seamless from the consultancy process to the delivery of the mobile phones. Shaun listened to exactly what we needed and ensured that the service met our expectations. We’re looking forward to developing our relationship with NTE over the next year as they become our go-to mobile partner of choice.”

“Delighted to be working with Carers Trust”

Pauline Herring, Director, NTE said, “NTE is delighted to be able to assist Carers Trust with their mobile requirements.  We recognise the important and valuable work that they do in supporting unpaid carers and we are confident that our technical support and managed technology solutions will improve communication between staff and volunteers.  It is encouraging that many charities are now aware of the potential for digital technology to support and enhance the impact of their work.”

Useful links:

Carers Trust:

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To discuss your business mobile requirements contact Shaun Broderick at NTE on 0345 034 6622

About NTE

Headquartered in Sunderland, NTE delivers high-speed connectivity, communications and cloud solutions to thousands of businesses in the UK. Established for over thirty years, NTE has built a strong track record delivering simple, straightforward technology solutions that help customers succeed.

Services include data connectivity, IP, unified communications, mobile, landlines and co-location services, backed by 24/7/365 continuous support and guidance for business customers of all sizes.